A call center platform Claude can actually run.
VICIPanel is the first outbound dialer with a native Model Context Protocol server. Plug Claude, ChatGPT, Cursor, or Continue into your dialer and let them list campaigns, pause agents, show live widgets. It's the kind of thing Five9 promises in a roadmap. We shipped it.
Built on the VICIdial engine that already runs most of the world's call centers. Fully hosted on a dedicated instance per tenant, with bi-directional CRM sync across five providers out of the box. Free for the first 3 agents.
Built for regulated outbound. Carrier-grade voice, compliance baked in.
What makes this different
Nobody else has built this
Other dialers bolted AI onto legacy interfaces, or offer chatbots that answer questions but can't actually do anything. We went further. The AI runs your dialer.
Built-in MCP server
The first dialer to ship a Model Context Protocol server. Connect Claude, ChatGPT, Cursor, or Continue with OAuth 2.1. 45 tools, 6 interactive widgets, every action audited.
Ask AI Copilot that actually does things
The sparkle icon in the header is an agent, not a help bot. It knows the page you're on and your role, and it executes. Destructive actions wait for your confirm.
Five CRMs synced bi-directionally
Salesforce, HubSpot, Zoho, Zendesk, and Pipedrive. Connect with OAuth, map fields once, leads flow both ways in seconds. No Zapier, no duct tape.
WebRTC softphone that survives nav
Global floating widget on every page. Click a number anywhere in the app and it dials. Agents get an auto-provisioned extension and six call states covering everything a shift throws at them.
Real-time Command Center
One screen with everything: agent grid, KPIs, queues, pacing, alerts. Pushes live deltas over SSE. Shareable TV wallboard with four presets for the floor.
Multi-tenant from the ground up
Built so hosted service providers can resell VICIPanel under their own brand. Infrastructure pages locked to you. Client-facing pages exposed to your tenants. No middleware required.
We run the whole thing. You just log in.
Every tenant gets their own dedicated instance. We handle the dialer engine, the voice infrastructure, backups, patches, upgrades, everything. Your team doesn't SSH into anything. You don't write configs at 3am because pacing is weird. That's our problem.
- Dedicated instance per tenant with isolated compute, storage, and network
- Carrier-grade voice and dialer engine kept current by our ops team
- Zero-downtime rollouts on every release
- Automated backups, monitoring, and security patching
Pair with VICICarrier and pay less for both.
One vendor for your dialer and your minutes. One invoice, one support channel. Use VICICarrier and we take 10% off your VICIPanel subscription and waive the BYOC platform fee. Most customers save more than the discount on carrier rates alone.
See it running on a real instance
30 minutes. Screen share on a live tenant with your campaigns loaded. We'll price it for your agent count and give you a free audit of your current setup. No slides, no filler.