VICIPanel vs VICIhost: the honest version
VICIhost runs real VICIdial on real hardware and has been doing it well for years. If all you need is a reliable box with the classic PHP interface, VICIhost is a fine choice. Here's where we fit differently, and where we think we win or lose.
Side-by-side
Feature by feature, price by price
Numbers are current as of April 2026. If anything below is wrong, email us and we'll fix it.
| Feature | VICIPanel | VICIhost | Note |
|---|---|---|---|
| Modern web UI | VICIhost ships the original PHP interface. | ||
| Free tier | 3 agents forever | VICIhost has no free tier. | |
| Setup fee | $0 | $1,000 | One-time per new server. |
| Monthly minimum | $0 (free) or $245 (5-agent Starter) | $400 per server | |
| Effective cost, 25 agents | $1,975/mo (Growth) | ~$400/mo (one server) | VICIhost wins on raw price at this scale. |
| Effective cost, 10 agents | $790/mo (Growth) | ~$400/mo | VICIhost still wins on price alone. |
| MCP server (AI control) | Connect Claude or ChatGPT. VICIhost has nothing like this. | ||
| AI Copilot on every page | |||
| Bi-directional CRM sync | 5 adapters native | Custom build | VICIhost users typically use Zapier or custom integrations. |
| WebRTC browser softphone | Possible with webphone module | ||
| Real-time NOC dashboard | |||
| Modern Reports & ROI tracking | Stock reports only | ||
| Multi-tenant white-label | Enterprise tier | VICIhost sells per-server, not per-tenant. | |
| Per-agent pricing | VICIhost charges per server regardless of agent count. | ||
| AI transcription included | 1,000 min/agent on Growth+ | ||
| Provisioned in under an hour | 24-48 hours typical | ||
| Migration service | $999 flat | Manual |
Pick VICIPanel if...
- You want a modern UI that your supervisors will actually use
- You're running AI anywhere in your stack and want it connected to your dialer
- You sell as a reseller or hosted service provider and need white-label
- You live in the CRM and want leads flowing both ways automatically
- You're at 5 to 100 agents and want per-agent pricing that scales with you
- Your buyers are procurement teams and you need audit, DPA, and compliance paperwork
Stay on VICIhost if...
- You're running 30+ agents on a single server and price per-agent is everything
- Your team is already trained on the classic PHP interface and the switch cost isn't worth it
- You don't use AI features and don't plan to
- You have a mature custom CRM integration you don't want to rewrite
- You prefer a relationship with the official VICIdial Group
We don't want to waste your time. If VICIhost fits, VICIhost fits.
Moving over
What a migration actually looks like
30 minutes. We look at your current VICIhost setup, count agents, list active campaigns, check lead volume.
VICIhost can dump the asterisk database for you. We'll tell you exactly what to ask for.
We import leads, campaigns, dispositions, scripts, lists, and call history into a new VICIPanel tenant. You validate in a staging instance.
Pick a low-traffic window. We point your DIDs at VICIPanel, you log your agents in, you're dialing on the new system within an hour.
Keep VICIhost live for a week while you get comfortable. We can route selected campaigns to either side.
Flat fee is $999 regardless of size. Typical turnaround is under a week from kickoff to cutover.
Curious how your bill would look on VICIPanel?
Share a recent VICIhost invoice on the demo and we'll map it to our pricing line by line. No pressure, no pitch.