Scripts that update in real time, not next Tuesday
Define scripts once per campaign, branch by lead data or state, and push updates instantly. Agents see the current version on the next call, no re-training, no stale PDFs.
Branch signals
Lead data · disposition · state
Versioning
Auto-tracked
Update latency
Next call
What it does
Dynamic call scripts with branching logic
Agents follow scripts. Scripts need to change when your offer changes, when compliance disclosures change, when the A/B test winner flips. Stock VICIdial keeps scripts in a plain text field; updates require SQL and a round-trip through your ops lead. VICIPanel's script engine is a per-campaign editor with branching logic, conditional blocks based on lead data, call state, or prior disposition. You save; the next call gets the new version. No agent retraining, no stale PDFs circulating via email.
How it works
Dynamic Scripts in 4 steps
Write the script
Rich text editor. Merge fields pull from lead data. Conditional blocks branch on state, disposition, or field values.
Assign per campaign
Different campaigns run different scripts. Overlay state-specific disclosures for insurance or legal.
Agent sees the current version
When a call connects, the agent screen loads the current script version. No refresh, no retraining.
Version history auto-tracked
Every script save creates a version. You can see what the script said on any past call for compliance review.
Highlights
What makes this different
Branching keeps agents on-rail
State-specific disclosure? Conditional on disposition? The script shows the right section at the right time, no agent improvising.
Version history for defense
'What did the script say on 2026-02-14?', answered in one click. Compliance teams sleep better.
A/B script testing
Run two script variants against the same list, compare disposition outcomes. Winner promotes to default.
Why it's cutting edge
What VICIPanel dynamic scripts does differently
Branching logic is built in, not a bolt-on hack
Version history means compliance defense stays airtight
Agents always see the current version, no manual redistribution
Related features
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AI & Automation
AI Quality Scoring
Every recorded call gets transcribed and scored against your QA rubric automatically, no more sampling 2% of calls manually. Flag outliers, coach trends, catch compliance issues before they become lawsuits.
Agent & Supervisor
Supervisor Workspace
Live agent monitoring with listen / whisper / barge, coaching notes tied to specific calls, team dashboards, and structured coaching workflows.
See it running on your VICIdial
The live demo runs on real VICIdial data. Try everything above — instant credentials, no signup, no sales call.