Dial as fast as compliance allows. Not faster. Not slower.
Pacing profiles per campaign, automatic time-of-day shifts, and adaptive dial-level adjustments tied to live drop-rate feedback. You set the boundaries; the engine works inside them.
Profiles
Per campaign
Adaptive feedback
Drop-rate live
Time-of-day shifts
Unlimited
What it does
Adaptive pacing with live drop-rate feedback
Outbound pacing is a live negotiation between three things: agent availability, FTC abandon ceiling, and your contact rate. Change any one and the ideal dial level moves. Stock VICIdial exposes the knob (`auto_dial_level`) but nothing else, you set 1.8 and hope. VICIPanel wraps that knob with a pacing profile per campaign, automatic time-of-day shifts, and adaptive feedback from the live drop-rate metric. If your drop rate is creeping toward 3%, the engine throttles dial level down. If your campaign has agent headroom and the abandon rate is well below your ceiling, it opens up. The result: you dial as fast as compliance allows, not faster, not slower.
How it works
Pacing Engine in 4 steps
Define a pacing profile
Per campaign, set dial level range, abandon ceiling, time-of-day overrides. Save as a reusable profile.
Live drop-rate feedback
The engine monitors rolling abandon rate per campaign. When it approaches your ceiling, dial level comes down. When it's well below, dial level opens up.
Time-of-day shifts
9am-noon is a different beast than 4pm-6pm. Configure per-time-slot overrides that kick in automatically.
Multi-campaign agent balancer
Agents shared across campaigns get fair allocation, no single campaign monopolizes the pool.
Highlights
What makes this different
Plain-English controls
Every setting has a tooltip that explains what it does and what it affects. No reading VICIdial mailing list archives to decode `allow_no_hopper_lead_dialing`.
Audit trail for every change
Each pacing change is logged with user, timestamp, and before-and-after values. Compliance teams can reconstruct any historical state.
Rollback to last known good
If a tuning change tanks contact rate, roll back in one click. No SQL required.
Why it's cutting edge
What VICIPanel pacing engine does differently
Live drop-rate feedback means the engine self-corrects before you hit the ceiling
Plain-English tooltips on every setting. You stop needing to archaeology VICIdial mailing-list archives
Full change audit trail that holds up in a compliance review
Related features
Other things VICIPanel ships
Real-Time Operations
Command Center
A single-screen NOC for your whole dialer. Live KPI deltas streamed over Server-Sent Events, agent status, campaign performance, queue depth, pacing, with configurable alerts via Telegram, email, and browser push.
Telephony Intelligence
Answering Machine Detection
VICIPanel's answering machine detection runs four independent layers, acoustic fingerprinting, native Asterisk AMD, post-call AI verification, and a real-time AGI classifier, with a self-learning template database that improves on every call.
Agent & Supervisor
Dynamic Scripts
Scripts that react to lead data, campaign, and disposition flow, not static PDFs. Supervisors update scripts in one place and agents see the new version on the next call.
See it running on your VICIdial
The live demo runs on real VICIdial data. Try everything above — instant credentials, no signup, no sales call.