One app for agent work and agent time
Agents clock in where they take calls. Supervisors see both in the same view. Payroll exports the CSV. No separate HR system, no missed clock-ins, no mystery timesheets.
Scope
Agent · shift · campaign
Break types
Configurable pause codes
Payroll export
CSV
What it does
Integrated timeclock and shift management
Most dialers assume someone else handles timekeeping. That's how you end up with Kronos for time, VICIdial for calls, and a weekly reconciliation spreadsheet that costs you an admin day. VICIPanel's timeclock runs in the same app the agent works in. Clock-in is the first thing they do; clock-out is the last. Pause codes double as break types. Supervisors see who's on the clock and who's actually taking calls in one view. Payroll exports to CSV with all the fields your processor needs.
How it works
Timeclock & Shifts in 4 steps
Agent clocks in
First action at shift start. The timeclock timer starts, independent of call activity.
Pause codes = break types
Lunch, bathroom, coaching, admin, each pause reason is a category in payroll reporting.
Supervisors see clocked agents
Real-time view of who's on the clock. Catch late clock-ins, missed clock-outs, excessive pauses.
CSV export for payroll
Pick the pay period, export. All required fields, agent ID, hours, breaks, pause reasons, in your processor's format.
Highlights
What makes this different
Pause codes you already use
Break categories piggyback on pause codes. No separate HR config.
Shift scheduling
Configure expected shifts per agent. Supervisors get alerted on missed clock-ins.
Real-time reconciliation
Clocked-but-not-on-calls shows up instantly. Catch productivity leaks before they become patterns.
Why it's cutting edge
What VICIPanel timeclock & shifts does differently
Timeclock lives in the same UI as the dialer, no second app
Pause codes double as break categories, no duplicate data entry
Payroll export is CSV, usable with every processor
Related features
Other things VICIPanel ships
Agent & Supervisor
Supervisor Workspace
Live agent monitoring with listen / whisper / barge, coaching notes tied to specific calls, team dashboards, and structured coaching workflows.
Real-Time Operations
Pacing Engine
Pacing profiles, time-of-day schedules, adaptive dial-level feedback from live drop-rate monitoring, and multi-campaign agent-balancing, all with plain-English controls.
See it running on your VICIdial
The live demo runs on real VICIdial data. Try everything above — instant credentials, no signup, no sales call.