Give every inbound DID a voice AI that knows your business
Built on ElevenLabs Conversational AI, natively integrated with Asterisk. Answer calls after hours, qualify leads before they hit an agent, handle FAQs, or route by intent. The voice actually sounds human.
AI voices
ElevenLabs library
LLM backends
OpenAI · Anthropic · custom
Transfer rules
Condition-based
What it does
AI voice chatbots for inbound calls
The inbound call you don't have time to answer is a lost sale. The inbound call you can't qualify before it hits an agent is a wasted agent-hour. AI voice chatbots solve both, pick up the call instantly, hold a real conversation in a natural voice, collect what you need, and hand off to a live agent only when the conversation calls for it. VICIPanel's chatbot module wires ElevenLabs' conversational AI directly into your Asterisk dialplan. The chatbot lives at an Asterisk extension, answers inbound calls via SIP trunk number, and when it decides the call should go to a human it performs a standard Asterisk transfer, so your agents don't have to know there was a bot in the loop.
How it works
AI Voice Chatbots in 5 steps
Define the chatbot
System prompt, first message, language, LLM model, temperature, voice ID, and TTS stability, all configured in the admin UI.
Assign to a DID or extension
Point one of your inbound numbers (or a dialplan extension) at the chatbot. The chatbot picks up and greets the caller.
Chatbot holds the conversation
It speaks in the ElevenLabs voice you selected, listens to the caller, streams responses through the chosen LLM. Configurable max duration and silence timeout.
Transfer when conditions match
Transfer-enabled chatbots hand off to a live agent when your configured condition fires (intent, keyword, duration, whatever your system prompt decides). Agent sees the bot's transcript.
Analytics feed back into the campaign view
Each conversation logs duration, transfer status, and satisfaction score. You see chatbot performance next to agent performance.
Highlights
What makes this different
Real voice, not DTMF menus
Your callers talk like they're talking to a person. No 'press 1 for sales, press 2 for support' trees.
Works on Asterisk you already run
The chatbot is a SIP endpoint on your existing Asterisk. No new telephony infrastructure, no carrier changes.
Transfer is native, not a handoff hack
When the chatbot transfers, it's a real Asterisk transfer. Your live agent picks up with the caller already in a warm bridge, transcript in-screen.
Why it's cutting edge
What VICIPanel ai voice chatbots does differently
Most call center chatbots are web-only, we run voice AI natively on your dialer
ElevenLabs voices sound human enough that many callers don't realize they're on AI
Transfer conditions are fully configurable via the system prompt, not hardcoded
Chatbot conversations feed into the same analytics as agent calls
Related features
Other things VICIPanel ships
Telephony Intelligence
Answering Machine Detection
VICIPanel's answering machine detection runs four independent layers, acoustic fingerprinting, native Asterisk AMD, post-call AI verification, and a real-time AGI classifier, with a self-learning template database that improves on every call.
Real-Time Operations
Command Center
A single-screen NOC for your whole dialer. Live KPI deltas streamed over Server-Sent Events, agent status, campaign performance, queue depth, pacing, with configurable alerts via Telegram, email, and browser push.
Agent & Supervisor
Dynamic Scripts
Scripts that react to lead data, campaign, and disposition flow, not static PDFs. Supervisors update scripts in one place and agents see the new version on the next call.
See it running on your VICIdial
The live demo runs on real VICIdial data. Try everything above — instant credentials, no signup, no sales call.