VICIPanel vs stock VICIdial: the honest version
Stock VICIdial is the engine. It's bulletproof, it's free, and the community around it is the best in the industry. VICIPanel is the modern UI and workflow layer on top of that same engine. Nothing you've built on VICIdial goes away, your supervisors just stop having to dig through 2005-era PHP forms to find what they need.
Stock VICIdial admin, campaign edit
Side-by-side
What changes when VICIPanel sits on your VICIdial
Numbers and features are current as of April 2026. If anything below is wrong, email us and we'll fix it.
| Capability | VICIPanel | Stock VICIdial | Note |
|---|---|---|---|
| Engine | VICIdial (unchanged) | VICIdial | We run the same dialer engine, we don't fork it. |
| Admin UI | Modern React app | PHP admin (2005-era) | Both work. One is faster to learn. |
| Campaign edit screen | Grouped sections with plain-English help | ~80 fields on one page | |
| Compliance dashboard | Live TCPA/FDCPA/HIPAA view | Reports only | VICIPanel surfaces abandon rate, DNC scrub, consent tracking in one place. |
| Live NOC dashboard | Real-time per-carrier, per-campaign, per-agent health. | ||
| Real-time call monitoring | WebSocket-driven | AJAX polling | Subsecond update latency vs 5-30s. |
| WebRTC softphone | Included, self-diagnosing | webphone module (separate setup) | |
| AI Copilot on every page | |||
| MCP server (AI can run the dialer) | First dialer with a built-in MCP. | ||
| CRM sync (HubSpot, Salesforce, Pipedrive, Zoho, Copper) | 5 native adapters | Custom / Zapier | |
| DID inventory management | Live spam-flag + geo + attestation view | Flat table in admin | |
| Revenue & ROI reporting | Live per-campaign ROI | Stock reports | |
| Multi-tenant white-label | Built in | Manual per install | BPOs running multiple clients save setup time. |
| Permission model | 5-tier RBAC with feature scoping | Level 1-9 | Stock VICIdial is binary, admins see everything. |
| Agent softphone | Browser-based, WebRTC | SIP client required | |
| Geo-labeled DIDs | Auto-labeled at provision | Manual entry | |
| Knowledge base / in-product help | Inline + AI Copilot | External wiki | |
| Upgrades break customizations | Rare, UI is decoupled | Every version | Your stock-PHP mods break on VICIdial upgrades. |
| Source engine version | VICIdial 2.14+ | VICIdial 2.14+ | Same engine, same upgrade path. |
| Price (free tier) | 3 agents free forever | Free (self-hosted) | Both free at small scale. |
Pick VICIPanel if...
- Your supervisors spend hours finding settings that should take seconds
- You want AI connected to your dialer without custom integration work
- You're training new admins and the PHP UI is costing you onboarding time
- You run a BPO or reseller operation and need per-tenant separation
- You need modern reporting (revenue, ROI, cohort) without building it yourself
- Your agents work remote and you need a zero-install softphone
Stay on stock VICIdial if...
- Your team is 100% comfortable with the PHP admin and change isn't worth the onboarding
- You've built extensive PHP customizations you don't want to port
- You're running a fully-automated headless deployment (no UI users at all)
- Your compliance team has validated the stock reports and won't accept anything different
- You don't use AI anywhere and don't plan to
The stock admin is fine. If it works for your team, keep it.
The important part
VICIPanel doesn't replace VICIdial. It sits on top.
Install VICIPanel on your existing VICIdial box or on a separate server that talks to your VICIdial. Either way, VICIdial keeps running exactly as it does now. Your Asterisk processes, your call flow, your MySQL schema, unchanged.
Install alongside
VICIPanel runs as its own service. It reads from and writes to the same VICIdial MySQL database, respecting the same schema.
Nothing on the engine changes
Asterisk keeps doing what it does. Your dialplan, your trunks, your recordings, all untouched.
Your team picks which UI
Your ops team can use VICIPanel while your legacy scripts keep hitting the PHP admin. Run both indefinitely.
Roll back in an afternoon
If VICIPanel isn't a fit, uninstall it. Stock VICIdial is still there. No migration to undo.
See your VICIdial in a UI that makes sense
Try the live demo, real VICIdial data, VICIPanel UI, instant credentials. No signup, no sales call.