The dialer, finally with a UI from this decade.
Every feature supervisors and agents actually use every day, sitting on top of the VICIdial engine we trust. We redesigned the surface, not the engine. Nothing dumbed down, nothing removed.
WebRTC softphone
Browser-based calling on every page. Calls survive navigation, so an agent looking at a lead record while on the phone doesn't drop mid-conversation. Auto-provisioned extensions, no desktop softphone install.
5-tab pacing center
Live gauges polling every 5s. Compliance autopilot, time-of-day scheduling, multi-campaign balancer, and an AI Pacing Advisor that gives nightly recommendations based on your last 4-8 weeks.
Four-layer AMD
Acoustic fingerprints catch known voicemail greetings in under 200ms at zero API cost. Native Asterisk AMD handles the easy cases. AI verifies the ambiguous ones. Real-time AGI routes every live call.
Campaign builder
10 campaign types, dial method selection, copy and activate controls, CID policy integration, list management with CSV upload and field mapping.
Call intelligence
Universal summarize button on any recording. Auto-rules for sales, long calls, callbacks. Smart action items pull dates out of free text so your callbacks get created automatically.
Advanced contacts
Unified timeline, smart segments, bulk operations at 5,000 per batch, lead scoring from 0 to 100 with a letter grade, deduplication engine, recycling with four presets.
Keyboard-first workflows. Agents stay on task.
F1 hangup · F4 hold · F5 transfer · F6 web form · F7 mute · F8 record. Per-campaign pause codes, disposition panel, callback management with due-now/upcoming views.
Try the dialer on a real tenant
Live demo on our sandbox with pre-loaded campaigns, leads, and a test carrier. Hear what a WebRTC softphone on a modern UI actually feels like.