AFAX—Answering Machine Fax
AMD detected fax tones on answer.
Type
System
Agent selectable
No
Counts as dial
Yes
What it means
When the CNG fax tone is detected, the call closes with AFAX. These leads are typically auto-suppressed or flagged for list hygiene because the number is clearly not a contactable consumer line.
How VICIPanel surfaces AFAX
VICIPanel auto-suggests list scrubbing when AFAX rate exceeds 2% of dialed leads, a strong signal the list has business-line contamination.
Related
Other machine statuses
AAnswering Machine
AMD classified the answer as an answering machine before the agent heard audio.
AAAnswering Machine Auto
Automated AMD answering-machine classification, distinct from agent-set AM dispositions.
ABAnswering Machine Busy
Answering machine detection combined with a busy-tone overlap.
ALAnswering Machine Left Message
Voicemail drop successfully played, lead received the pre-recorded message.
AMAnswering Machine (agent)
Agent manually selected machine disposition after hearing voicemail audio.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.