`ERI`—Entry Reason Input

System-set code indicating the lead entered the hopper via an override rule.

Type

System

Agent selectable

Counts as dial

What it means

Rarely seen directly in reporting. Helps ops teams understand which leads bypassed standard list ordering.

VICIPanel's hopper view flags ERI-injected leads so you can track override patterns.

In Call

Transient status showing the call is currently in progress with an agent.

Lead Recycle Error

An error occurred while applying recycle rules to this lead.

New (Never Dialed)

Lead imported but not yet attempted.

VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.