System statusQueueSystem-only
PARK—Parked
Call is held on a park extension, not currently with an agent.
Type
System
Agent selectable
No
Counts as dial
No
What it means
Parked calls are held in the system while the agent handles another task. Less common in pure outbound; more common in blended or inbound-heavy deployments.
How VICIPanel surfaces PARK
VICIPanel's live call view distinguishes parked, transferring, and connected calls visually, supervisors see the state at a glance.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.