DROP—Abandoned (Dropped)
Call connected to a human but no agent was available within 2 seconds, the FTC-tracked abandonment event.
Type
System
Agent selectable
No
Counts as dial
Yes
What it means
DROP is the status that matters for your 3% TCPA ceiling. Each DROP is an abandoned call where the consumer experienced dead air before a safe-harbor message could play (or did, if configured).
How VICIPanel surfaces DROP
VICIPanel's compliance dashboard tracks rolling 30-day DROP rate per campaign with red-line alerts at 2.5% and 2.8%. Stock VICIdial makes you compute this from reports.
Related
Other failure statuses
ADCAgent Dropped Call
The agent's session dropped during the call, WebRTC disconnect, network issue, or client crash.
ADCTAgent Dropped Call Transfer
Agent drop occurred during or immediately after a transfer attempt.
DEADDead Call
Call disconnected without apparent cause, no hangup on either side, line just died.
TIMEOTTimeout
Call exceeded configured maximum duration and was forcibly terminated.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.