TIMEOT—Timeout
Call exceeded configured maximum duration and was forcibly terminated.
Type
System
Agent selectable
No
Counts as dial
Yes
What it means
TIMEOT closes calls that exceed the campaign's max-call-length setting. Usually indicates a stuck call or agent issue rather than intentional termination.
How VICIPanel surfaces TIMEOT
VICIPanel's call health dashboard flags TIMEOT spikes, they often indicate audio-path issues where the call doesn't hang up cleanly.
Related
Other failure statuses
ADCAgent Dropped Call
The agent's session dropped during the call, WebRTC disconnect, network issue, or client crash.
ADCTAgent Dropped Call Transfer
Agent drop occurred during or immediately after a transfer attempt.
DEADDead Call
Call disconnected without apparent cause, no hangup on either side, line just died.
DROPAbandoned (Dropped)
Call connected to a human but no agent was available within 2 seconds, the FTC-tracked abandonment event.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.