`SVYEXT`—Survey Extension

Post-call IVR survey completed, caller transferred to a rating extension.

Type

System

Agent selectable

Counts as dial

Yes

What it means

Used when inbound calls are routed into a post-call satisfaction survey. The consumer completed the survey flow.

VICIPanel rolls survey completion into the campaign analytics dashboard with NPS-style scoring.

Survey Hangup

Consumer hung up during the post-call survey before completion.

Survey Voicemail

Outbound survey call reached voicemail.

VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.