`SVYHU`—Survey Hangup

Consumer hung up during the post-call survey before completion.

Type

System

Agent selectable

Counts as dial

Yes

What it means

SVYHU captures survey abandonment. Worth tracking because a high SVYHU rate might indicate survey design problems (too long, confusing IVR, etc.).

VICIPanel charts survey completion vs abandonment with branching-point analysis so you can fix the drop-off step.

Survey Extension

Post-call IVR survey completed, caller transferred to a rating extension.

Survey Voicemail

Outbound survey call reached voicemail.

VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.