VICIPanel is the modern admin UI for VICIdial. You keep running the same dialer engine, your team gets a cleaner workflow, AI on every screen, and a built-in MCP server that lets Claude or ChatGPT operate the platform alongside your people.
This documentation is organized the way people actually use the product: first week tasks up top, then MCP (which is why many of you showed up), then the specific parts of the product by audience, dialing, agent experience, supervisor tools, compliance, and admin.
What to read first
- Quick start guide, get from signup to first dial in about 30 minutes
- Inviting your team, users, roles, and the permission model
- Your first campaign, list upload, dispositions, pacing
- Connecting a CRM, the 10-minute version
What makes VICIPanel different
Three things worth knowing up front. First, we run on top of your existing VICIdial, nothing on the telephony layer changes. Second, we ship an MCP server so AI agents can operate the platform with the same permissions as a human user. Third, our free tier stays free, three agents, forever, no credit card.
If you ever hit a wall, the fastest path is the Ask AI Copilot icon in the top right of the app. It knows the current page, your role, and can link you straight to the right docs.