CANCEL—Cancelled
Consumer cancelled an appointment, order, or prior commitment.
Type
Campaign
Agent selectable
Yes
Counts as dial
Yes
What it means
CANCEL is used for booking cancellations, order cancellations, or commitment withdrawals. Typically suppresses the lead for a cool-down period before allowing re-contact.
How VICIPanel surfaces CANCEL
VICIPanel lets you configure suppression windows per cancellation reason in the disposition editor.
Related
Other disposition statuses
DISPODispositioned
Generic disposition marker used internally during call workflow transitions.
DNCLDo Not Call (List)
Lead was matched to the DNC list at dial time and suppressed.
XFERTransferred
Call was transferred to another party (closer, supervisor, external).
CALLBKCallback
Agent scheduled a callback, either personal (to this agent) or global (to any agent).
DNCDo Not Call (consumer)
Consumer verbally requested not to be called again, logged to internal DNC.
NINot Interested
Consumer declined the offer but did not request to stop being called entirely.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.