NI—Not Interested
Consumer declined the offer but did not request to stop being called entirely.
Type
Campaign
Agent selectable
Yes
Counts as dial
Yes
What it means
NI is softer than DNC, the consumer isn't interested now but isn't opting out. Standard recycle rules typically suppress NI for 30-90 days before re-contact. Cumulative NI across campaigns might trigger internal DNC at your org's policy threshold.
How VICIPanel surfaces NI
VICIPanel's lead 360 view shows cumulative NI across all campaigns so an over-saturated lead can be auto-flagged for global suppression.
Related
Other disposition statuses
DISPODispositioned
Generic disposition marker used internally during call workflow transitions.
DNCLDo Not Call (List)
Lead was matched to the DNC list at dial time and suppressed.
XFERTransferred
Call was transferred to another party (closer, supervisor, external).
CALLBKCallback
Agent scheduled a callback, either personal (to this agent) or global (to any agent).
CANCELCancelled
Consumer cancelled an appointment, order, or prior commitment.
DNCDo Not Call (consumer)
Consumer verbally requested not to be called again, logged to internal DNC.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.