XFER—Transferred
Call was transferred to another party (closer, supervisor, external).
Type
System
Agent selectable
Yes
Counts as dial
Yes
What it means
XFER marks the originating agent's disposition when they transfer the call out. The subsequent leg has its own call record.
How VICIPanel surfaces XFER
VICIPanel stitches the transfer chain in the CDR view, one entry per leg with transfer relationship visible.
Related
Other disposition statuses
DISPODispositioned
Generic disposition marker used internally during call workflow transitions.
DNCLDo Not Call (List)
Lead was matched to the DNC list at dial time and suppressed.
CALLBKCallback
Agent scheduled a callback, either personal (to this agent) or global (to any agent).
CANCELCancelled
Consumer cancelled an appointment, order, or prior commitment.
DNCDo Not Call (consumer)
Consumer verbally requested not to be called again, logged to internal DNC.
NINot Interested
Consumer declined the offer but did not request to stop being called entirely.
Understand every status code at a glance
VICIPanel's CDR and reporting screens group related statuses, show trendlines, and alert on anomalies — no manual SQL needed.