Dialing & campaigns
Dialing & campaigns
Campaign types, pacing, answering-machine detection, caller ID.
6 articles
Campaign types: predictive, progressive, preview, manual
Pick the right dial method for your list, your agents, and your compliance posture.
5 min read
Pacing and dial level
How to tune dial level for your campaign without crashing your abandon rate.
4 min read
Answering Machine Detection (AMD)
How VICIPanel's four-layer AMD works and how to tune it for your campaign.
4 min read
DID inventory and assignment
Managing your inbound and outbound phone numbers, import, label, assign, monitor health.
4 min read
CID groups and local presence
Rotate caller IDs from a pool to boost contact rates and protect DID reputation.
4 min read
Voicemail drops
Pre-recorded messages the agent deploys with one click when a call hits voicemail.
2 min read
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